Who we are

Adapta Home USA operates a nationwide contractor directory and funding information hub focused on accessible home modifications. We help homeowners find contractors and funding programs, and we help contractors claim listings, manage profiles, receive inquiries, and subscribe to paid listing features.

Contact: hello@adaptahomeusa.com
Website: https://adaptahomeusa.com

If you have questions about this policy or your personal data, email us at the address above.

Scope

This policy applies to information we collect through:

Our public website (directory search, listings, funding content, and marketing pages)
Account registration and dashboards for homeowners (clients) and contractors
Listing claim and verification flows
Inquiry / contact forms between homeowners and contractors
Subscription and billing flows for contractor plans
Emails and support communications

It does not cover third-party websites we link to (for example, official government funding program sites). Those sites have their own privacy practices.

Information we collect

Information you provide

Depending on how you use the service, you may provide:

Account details: name, email address, password, and account type (homeowner or contractor)
Homeowner profile: contact details, saved contractors, inquiry messages, and optional location information
Contractor / business details: business name, listing content, tagline, description, contact phone/email/website, address and service area, categories, credentials, funding experience, linked funding programs, portfolio media, and claim-verification information
Inquiries: names, emails, phone numbers, project notes, and messages sent to contractors
Billing details: when you purchase a contractor subscription, payment is processed by Stripe; we receive limited billing metadata (for example plan, status, and transaction references), not your full card number
Support communications: messages you send to us

Information collected automatically

When you visit or use the site, we may automatically collect:

Device and browser information (such as browser type, operating system, and approximate device type)
Log and usage data (pages viewed, links clicked, referring URL, timestamps)
Approximate location derived from IP address or ZIP / search inputs you provide
Cookies and similar technologies (see Cookies below)
Listing interaction events (for example profile views, phone/email/website clicks, and inquiry submissions) used to operate analytics for contractors and improve the directory

Information from other sources

We may receive listing information from data imports, public business records, or partners used to seed the directory. Contractors can claim and update their listings. We may also receive limited information from authentication or payment providers when you use those features.

How we use information

We use personal information to:

Operate and improve the directory, funding hub, search, and related content
Create and manage accounts, authenticate users, and secure the service
Display contractor listings and (where applicable) funding experience on public pages
Deliver inquiries from homeowners to contractors
Process contractor subscriptions and related receipts or account updates
Send transactional messages (verification, password reset, claim verification, inquiry notices)
Provide customer support
Monitor abuse, prevent fraud, and protect the security and integrity of the platform
Analyze aggregated usage to improve features and performance
Comply with legal obligations

We may also send service-related notices. Marketing emails, if used, will include an unsubscribe option where required by law.

How we share information

We do not sell your personal information.

We may share information in these situations:

Public directory display: Information you publish on a contractor listing (business name, description, contact details you choose to show, funding badges, and related content) is visible to visitors of the site
Inquiries: When a homeowner contacts a contractor, the inquiry details are shared with that contractor so they can respond
Service providers: Vendors who help us host, operate, or improve the service (for example hosting, email delivery, analytics, and payment processing), under appropriate contractual protections
Payment processing: Stripe processes subscription payments on our behalf
Legal and safety: If required by law, regulation, legal process, or to protect rights, safety, or property
Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality

Cookies and similar technologies

We use cookies and similar technologies to:

Keep you signed in and remember session preferences
Maintain security and prevent abuse
Understand how the site is used (for example page views and feature performance)
Support optional analytics tools if enabled

You can control cookies through your browser settings. Disabling certain cookies may affect account login or site functionality.

Payments

Paid contractor subscriptions are processed by Stripe. Stripe's privacy policy governs how Stripe handles payment card data. We store subscription tier, billing status, and related transaction records needed to provide the service. We do not store full credit card numbers on our servers.

Data retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Account and listing data are generally kept while your account or listing remains active. You may request deletion as described below, subject to legal and operational retention needs (for example billing records).

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. Please use a strong password and keep your login credentials confidential.

Your choices and rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Request a copy of information you provided (portability)
Withdraw consent where processing is based on consent

To exercise these rights, contact hello@adaptahomeusa.com. We may need to verify your identity before fulfilling a request.

Account holders can often update profile or listing information directly in the dashboard. Contractors control which contact and profile details appear publicly through listing settings where available.

Children's privacy

Adapta Home USA is intended for adults seeking home improvement and funding information, and for businesses listing services. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

International visitors

We primarily serve users in the United States. If you access the site from outside the U.S., you understand that your information may be processed in the United States or other countries where our service providers operate, which may have different data-protection laws than your home country.

Third-party links and funding content

Our funding pages summarize publicly available programs and may link to government or other third-party websites. We are not responsible for the privacy practices of those sites. Funding information is provided for general education and does not guarantee eligibility or approval.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date on this page reflects the latest revision. Continued use of the service after changes become effective constitutes acceptance of the updated policy, except where additional consent is required by law.

Contact us

For privacy questions, requests, or complaints:

Adapta Home USA
Email: hello@adaptahomeusa.com
Web: https://adaptahomeusa.com